Your First Identity Verification

This tutorial will guide you through performing a complete identity verification, from creating an applicant to reviewing results and taking action.

What You'll Learn

• How to create an applicant in the system
• Different verification workflow types
• How to send verification links to applicants
• Interpreting verification results
• Taking action on verification outcomes

Prerequisites

• Active VeriPlus account with verified email
• At least 3 credits available (check your balance in the top navigation)
• Test document (your own ID) or applicant willing to verify

Step-by-Step Guide

Step 1: Navigate to Verifications

1. Log in to your VeriPlus dashboard
2. Click "New Verification" in the Quick Actions section
3. You'll see the verification workflow modal

Step 2: Select or Create Applicant

You have two options:

Option A: Create New Applicant (Recommended for First Time)

1. Click "Create new applicant"
2. Fill in the applicant information:

   Type: Individual
   First Name: John
   Last Name: Doe
   Date of Birth: 1990-01-15
   Email: [email protected] (optional but recommended)

3. Click "Save & Continue"

Option B: Select Existing Applicant

1. Click "Select existing applicant"
2. Search for the applicant by name or email
3. Click "Select" next to their name

Step 3: Choose Verification Type

Select the type of verification to perform:

For this tutorial, select "Document Verification" - it's the most comprehensive option.

Step 4: Select Verification Workflow

Choose a verification profile (workflow template):

For this tutorial, choose "Standard" - it provides a good balance.

Step 5: Initiate the Verification

You have two options for collecting documents:

Option A: Send Link to Applicant (Recommended)

1. Click "Send Verification Link"

2. Choose delivery method:

   • Email: Sent to the applicant's email address
   • SMS: Sent to their phone number (if provided)
   • Copy Link: Share manually via your own channel

3. The applicant receives a secure link to upload documents

4. They complete the verification on their mobile or desktop

5. You receive a notification when complete

Option B: Upload Documents Manually

1. Click "Upload Documents Manually"

2. Upload the following:

   • Front of Document: Clear photo of ID front
   • Back of Document: Clear photo of ID back (if applicable)
   • Selfie: Photo of the applicant's face

3. Ensure images are:

   • Well-lit with no glare
   • In focus and not blurred
   • Entire document visible within frame
   • Minimum 600x800 pixels resolution

Step 6: Monitor Verification Progress

Once submitted, the verification enters processing:

1. Processing (5-30 seconds): AI analyses documents
2. Extracting Data: Reading information from documents
3. Performing Checks: Document authenticity, face match, liveness
4. Calculating Risk Score: Overall confidence assessment

You can monitor progress on the verification detail page.

Step 7: Review Results

When complete, the verification status will update to one of:

• ✅ Approved: All checks passed successfully
• ⚠️ Manual Review: Some checks need human attention
• ❌ Rejected: Critical checks failed

Understanding the Results

Document Validity

• ✅ Document is authentic and not tampered
• ⚠️ Some authenticity markers unclear
• ❌ Document appears fake or altered

Data Extraction View extracted information:

Full Name: John Michael Doe
Date of Birth: 1990-01-15
Document Number: AB123456
Document Type: Passport
Issuing Country: United Kingdom
Expiry Date: 2030-01-15

Face Match

• ✅ Selfie matches document photo (95%+ confidence)
• ⚠️ Partial match (70-94% confidence)
• ❌ No match or poor image quality

Liveness Detection (Enhanced workflow only)

• ✅ Real person detected
• ❌ Photo of photo or video detected

Risk Score

The overall risk score ranges from 0-100:

• 90-100: Very Low Risk (auto-approve recommended)
• 70-89: Low Risk (review recommended)
• 50-69: Medium Risk (manual review required)
• 0-49: High Risk (reject or re-verify)

Step 8: Take Action

Based on the results, take appropriate action:

If Status is "Approved" (Risk Score 90+)

1. Click "Internal Approve" button
2. Confirm the approval
3. Applicant status changes to "Verified"
4. Optionally export PDF report for records

If Status is "Manual Review" (Risk Score 70-89)

1. Review each check result carefully
2. Compare extracted data with your records
3. Look for any data mismatches or warnings
4. Decide to:
   • Approve: If checks are acceptable
   • Reject: If concerns are significant
   • Request Re-verification: Ask for better documents

If Status is "Rejected" (Risk Score < 70)

1. Review the failure reasons

2. Common issues:

   • Poor image quality
   • Expired document
   • Face mismatch
   • Document tampering detected

3. Options:

   • Request Re-verification: Give applicant another chance
   • Reject Permanently: Block the applicant
   • Contact Support: For unusual cases

Step 9: View Data Extraction

The Enhanced Checks tab shows all extracted data:

• Personal Information
• Document Details
• Validity Dates
• Address Information (if on document)
• Document Security Features Detected

You can edit extracted data if OCR made errors.

Step 10: Export Compliance Report (Optional)

For audit trails and record-keeping:

1. Click "Export PDF" button

2. PDF generates with:

   • Applicant information
   • Verification results
   • Document images
   • Risk assessment
   • Timestamp and verification ID

3. Download costs 1 credit

4. Store securely for compliance records

Data Mismatch Alerts

VeriPlus automatically detects discrepancies between:

• Data you entered vs. document data
• Document data vs. database records

Verification Lifecycle

Verifications have the following states:

Created → Processing → Completed → Approved/Rejected
                    ↓
              Manual Review → Approved/Rejected

• Created: Verification initiated but documents not yet submitted
• Processing: AI analysing documents
• Completed: Results ready for review
• Manual Review: Requires human decision
• Approved: Passed all checks
• Rejected: Failed critical checks

Common Issues and Solutions

Issue: Document Upload Fails

Symptoms: Error message when uploading documents

Solutions:

• Check file size (max 10MB per image)
• Use supported formats: JPG, PNG, PDF
• Ensure stable internet connection
• Try different browser if issue persists

Issue: Face Match Fails

Symptoms: Selfie doesn't match document photo

Causes:

• Poor lighting in selfie
• Wearing sunglasses, hat, or mask
• Using old photo instead of live selfie
• Document photo is very old

Solutions:

• Retake selfie with good lighting
• Remove accessories
• Ensure live photo (not old photo)
• Use Enhanced workflow with liveness detection

Issue: Document Deemed Invalid

Symptoms: Document fails authenticity checks

Causes:

• Blurry or low-quality image
• Glare obscuring security features
• Cropped or partial document
• Expired document

Solutions:

• Retake with better quality
• Avoid flash/glare
• Capture entire document
• Use valid, unexpired document

Best Practices

1. Always use verification links when possible - Better UX and image quality
2. Enable email notifications - Get alerted when verifications complete
3. Review data mismatches - Don't auto-approve if alerts present
4. Keep audit trail - Export PDFs for high-risk applicants
5. Use appropriate workflow - Enhanced for high-risk, Express for low-risk

Next Steps

Credit Usage Summary

This tutorial consumed approximately:

• Document verification (Standard workflow): 2 credits
• PDF export (if used): 1 credit
• Total: 2-3 credits